LucidLink has introduced several improvements that will require all customers to update their desktop client application.
Updates to the desktop client application are typically optional to the customer. This particular update however will be required.
After July 15, 2023, older desktop client versions will not be able to connect to a LucidLink Filespace. This problem is solved simply by updating the desktop client application to the latest version. This update is being required for all customers and all Filespaces, regardless of the age of the Filespace or the Filespace format version.
Please note that no data migration is needed as a part of this desktop client update, and there is no impact to customer data whatsoever. The only action being asked of customers is to update the desktop client application.
After July 15, 2023, the minimum version of the desktop client that will be able to connect to a Filespace will be version 2.3, build 4587; if you are already running this version or any newer version that follows, there is no action required: you are good to go. LucidLink recommends, however, updating to the latest version whenever possible.
This important update was announced in an email to all account owners on May 17, 2023, followed by 3 additional reminders, sent to ensure that all account owners are aware and are well-equipped to ask questions should there be any.
Can’t Connect? Here’s Why
After July 15, 2023, if you cannot connect to your LucidLink Filespace, this simply means that you need to update your version of the LucidLink desktop client application. If running any version older than version 2.3, build 4587, your customer data is entirely fine, however, you will not be able to connect, and you will likely see an error message similar to one of the screenshots below:
Or you may also see the LucidLink “infinite loop” icon, indicating that a connection could not be made:
How to Update Your Desktop Client
If you cannot connect to your LucidLink Filespace, and you are seeing behavior similar to the screenshots noted above, simply download and install the latest version of our desktop client application to regain access.
Not sure which version you have?
- You can check the LucidLink Control Panel
- You can check in the Command Line Interface by typing “lucid version”
- Or you can select "Check for updates" from the LucidLink Dashboard.
Need help updating? Our short video guide has got you covered!
Once you’ve updated your desktop client application, no further action is needed, and you may reconnect your Filespace.
If you have questions, you can reach out to our Support Team just by creating a LucidLink Support Ticket, or by connecting with your preferred solutions provider.