Sales Tax FAQ

  • Updated

Sales Tax and VAT

LucidLink has a legal and compliance obligation to collect applicable tax for customers based upon their local, state, and country jurisdiction and the product type being purchased. Applicable taxes, if any, will be calculated based on the address you have provided to LucidLink upon creation of your account within the WebPortal. Prices shown on our website do not include sales tax or value-added tax, as those are calculated at the time your invoice is generated.

LucidLink reserves the right to assess applicable taxes as required by law.

US Sales Tax

How is Sales Tax Calculated

Customers located in the United States may be subject to state and local sales taxes, as determined by the billing address information within Customer WebPortal account. Customers can review, update and confirm billing details by referencing the applicable WebPortal account.

Which states require local taxation?

LucidLink is required to collect sales tax for the following states:

  • Arizona
  • California
  • Colorado
  • Connecticut
  • District of Columbia
  • Florida
  • Georgia
  • Illinois
  • Kansas
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Nevada
  • New Hampshire
  • New Jersey
  • New York
  • North Carolina
  • Ohio
  • Oklahoma
  • Pennsylvania
  • Tennessee
  • Texas
  • Utah
  • Virginia
  • Washington

Where can I view my sales tax amount?

Sales tax charges will be included as a line item on your invoice

What if I'm tax-exempt?

If you qualify for a tax exemption in the United States, please submit your relevant documentation to our Billing Support team (billing@lucidlink.com). Our team will review the documents and update your account's tax exemption status accordingly.

Why was I charged the incorrect sales tax?

Sales Tax is calculated based on the postal code in the billing address used to determine the applicable state and local taxes. The billing address can be confirmed by referencing the billing details on your invoices or on your billing profile page within your LucidLink WebPortal account. 

We recommend you view the tax laws of your state by visiting the website for their Department of Revenue. If you have confirmed you were incorrectly charged tax, please contact our Billing Support (billing@lucidlink.com) for assistance.

Outside of the US

Will I be charged Value-added tax (VAT) or Goods and Service Tax (GST)

LucidLink currently does not charge Value-Added Tax (VAT) or Goods and Service Tax (GST) for businesses outside the US for electronic services at this time.  It may deem it necessary to charge these taxes at a future point in time in line with compliance obligations.  


If your billing address resides in a VAT/GST eligible country, please update your billing info to include your VAT/GST number (or applicable local tax registration number).

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