System Requirements

  • Updated

The following list of operating system requirements are guidelines: we have tested and qualified these minimum specifications and hardware configurations for the successful deployment and proper operation of our client; often specifically based on the minimum requirements of each individual vendor recommendation. 

 

Please remember to review this topic regularly; as we will continuously revise and evolve our requirements, as more information becomes available.

 

Windows 

  • Intel® or AMD x64 (64-bit) 1 gigahertz (GHz) or faster processor.
  • Microsoft Windows 10 or Windows Server 2019 and above.
  • 2 GB or more of RAM (4 GB recommended).
  • 200 MB or more of available local hard drive space for installation; additional free space required during operation, for cloud data file access and local caching (25GiB default local cache). Cache location is recommended on Solid-state drive (SSD) or Non-Volatile Memory Express (NVMe) formatted in Microsoft's New Technology File System (NTFS).
  • Internet connectivity*is necessary to initially join your Filespace; and for ongoing access to online object store resources.

macOS 

  • Multicore 2.4 gigahertz (GHz) or faster processor.
  • macOS Monterey (12.x) and above.
  • 16GB or more of RAM.
  • 200 MB or more of available local hard drive space for installation; additional free space required during operation, for cloud data file access and local caching (25GiB default local cache). Cache location is recommended on Solid-state drive (SSD) or Non-Volatile Memory Express (NVMe) formatted as Apple File System (APFS).
  • Internet connectivity*is necessary to initially join your Filespace and for ongoing access to online object store resources.
  • If you are using Monterey, Ventura or Sonoma, please refer to this article regarding support for extended attributes - LucidLink and macOS Extended Attributes

Linux

  • Intel® or AMD x64 (64-bit) 1 gigahertz (GHz) or faster processor.
  • Ubuntu, Linux Mint, Amazon Linux, Arch Linux; Debian .deb and RHEL/CentOS .rpm packages.
  • Ubuntu 20.04 LTS+ or CentOS 8+ recommended.
  • 2 GB or more of RAM (4 GB recommended).
  • 200 MB or more of available local hard drive space for installation; additional free space required during operation, for cloud data file access and local caching (25GiB default local cache). Cache location is recommended on Solid-state drive (SSD) or Non-Volatile Memory Express (NVMe).
  • Internet connectivity*is necessary to initially join your Filespace; and for ongoing access to online object store resources.

Android

  • Android operating system version 10 or later.**

  • The app can only be used with New LucidLink accounts that you can also access at app.lucidlink.com
  • For a smooth experience, we advise that your device has at least 8GB of free storage space. If you have less space on your device, the app's performance might be affected.
  • The LucidLink Android app does not support in-app viewing of media files. Therefore the ability to open/view files, with a specific extension, depends on the relevant third-party applications and their native capabilities.
  • There are no specific requirements for the internet connection strength or type (mobile or Wi-Fi). However, we advise ensuring a stable and performant connection for uninterrupted playback of media files and fast uploads. We also recommend regularly monitoring your data usage, especially when working with larger files, so that it’s in line with your mobile plan.

iOS

  • iOS operating system version 16 or higher.**

  • The app can only be used with New LucidLink accounts that you can also access at app.lucidlink.com
  • We recommend having at least 5GB+ of the available disk space free plus additional space for file downloads at all times to ensure proper and fast function of the application.
  • The LucidLink iOS app supports in-app as well as floating window viewing of media files with native iOS formats. Files can also be viewed via 3rd party apps, however, this requires a full file download from the filespace.
  • There are no specific requirements for the internet connection strength or type (mobile or Wi-Fi), however, we recommend using the app with a stable and performant internet connection for a smooth experience as well as frequently checking mobile data usage for limited data plans.

Firewall port(s) and required software disclosure

Unlisted systems

Our best efforts are to support as many operating environments as possible: if your available system resources are not listed, it is not to say our client will not operate, moreover, we may not have qualified against the resources available to your system and will endeavor to provide our best efforts to support you. 

Please assist us in field qualification of any system requirements unlisted above.

 

*Requires a suitable internet connection, which matches the IO expectations of liaising with remote data (not previously cached) from the cloud. i.e.. size of data, latency between user and data, all affect overall user experience - the client imposes no artificial limitations on the connectivity available, and will use as much, or as little connectivity available at any given period.

**If you want to learn how to check the current version of your Android system and update it, click here. If you want to check whether your device supports Android 10 or later click here. If you want to check the version of your iOS please click here. Please use these guidelines if you need to update your iOS version. Please always update to the latest versions the LucidLink apps when available.

We do not support Beta or Preview versions of operating systems.

 
 

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