Why LucidLink cannot reset your password

LucidLink uses a zero-knowledge security model, which means that your password is not stored or known by LucidLink in any form. This robust security mechanism ensures that only you have access to your data, but it also means that LucidLink cannot recover or reset your password if you forget it.

This security model is intentional and provides you with complete privacy and control over your data, as neither LucidLink nor any storage vendors can access your information without a filespace administrator granting permissions explicitly for a 3rd-party.

What to do if you've forgotten your password

If you cannot remember your password for LucidLink, here are some steps you can take:

1. Use your backup code

You can generate a backup code that allows you to reset your password if you forget it. If you've previously created a backup code, you can use it to regain access to your account.

To reset your password with your previously generated backup code, please follow the article below:

Reset password with backup code

If you haven't yet created a backup code, we strongly recommend doing so as soon as you regain access to your account.

2. Check your password manager

If you've forgotten your LucidLink password and previously accessed it through a web browser, your password may be saved in your browser's password manager. To find the entry, please follow the steps below:

1. Open your preferred web browser,
2. Access your browser's password manager (typically found in Settings or Preferences),
3. Search for "app.lucidlink.com" in the saved passwords section,
4. If found, you can view the saved password by following your browser's authentication process.

3. Create a new account

If you cannot recover your password and don't have a backup code, you will need to create a new account. Unfortunately, this means if you are the sole user and owner of a workspace, you will lose access to all data stored in that workspace.

If you would like to use the same email address for your new account, then please reach out to our Support Team and request the deletion of your old account you lost access to.

Best practices for password management

To avoid losing access to your LucidLink account:

1. Generate a backup code immediately after creating your account
2. Use a password manager to store your password and backup code
3. Never share your password with others or leave it written down in visible places
4. Choose a strong, memorable password

Important note

The inability to reset passwords is not a limitation but a security feature that protects your data. This zero-knowledge approach ensures that no one, including LucidLink staff, can access your data without your password.