Overview
Two-Factor Authentication (2FA) is a security process that requires two different forms of identification to access your account. By enabling Two-Factor Authentication, you add a vital layer of protection to your account, ensuring that only you can access your workspaces—even if your password is compromised.
Frequently Asked Questions
Who is required to use 2FA?
2FA applies to password-based accounts only. If you use Single Sign-On (SSO) through your organization, you will continue to follow your Identity Provider's login path. Guest users are also exempt.
Do I need to set this up for every workspace?
No. 2FA is tied globally to your user account. Once configured, it applies to all workspaces you access.
Which authenticator apps are supported?
Any standard Time-based One-Time Password (TOTP) app will work, including Google Authenticator, Microsoft Authenticator, and Okta Verify.
What if I lose my phone?
Use your saved Backup Code to log in and disable 2FA. Note that using this code resets your setup, so you will need to re-configure 2FA on your next login.
What if I lose my phone AND my backup code?
You must contact our Support Team to verify your identity and request a manual 2FA reset.
The 2FA Setup Experience
If an administrator enforces 2FA for your workspace, you will be guided through a simple setup process. Depending on how your admin has configured enforcement, you may see a banner allowing you to finish your current work, or you may be logged out immediately to complete the setup.
Follow these steps to secure your account:
Scan the QR Code: You will be prompted to scan a QR code using your preferred authenticator app. If you cannot scan the code, select "Show manual setup key" to enter the code manually.
Verify Connection: Enter the 6-digit code generated by your app to confirm the connection is active.
Save Your Backup Code: You will be given a unique Backup Code.
⚠️ Download or copy this code and store it in a secure location. This is your only way back into your account if you lose your mobile device.Standard Login: Once configured, future logins will require your email, password, and the rolling 6-digit code from your authenticator app.
To prevent unauthorized access attempts, LucidLink employs strict rate limiting. If an incorrect code is entered too many times, the account will be temporarily blocked from further 2FA attempts. If this occurs, you will see a notification on the screen and receive a security email with details.
System Requirements & Compatibility
To ensure a smooth login experience, you must use LucidLink version 3.7.8169 or higher. Using older versions of the desktop client can result in login failures when 2FA is active.