You can contact support by either Sign Up to our portal or by creating a New Support Ticket. We recommend signing up and logging in to access further material which might better answer your query or resolve any issues.
To Sign Up select the option in the top right-hand corner. Please provide your full name and email address so that we can correspond with you, should you need to open a ticket.
Alternatively, you can create a New Support Ticket or email firstname.lastname@example.org.
When you opt for submitting a ticket through our portal, your ticket subject will result in prompts of related articles that may help to steer you in the appropriate direction.
Should these related articles not resolve your issue or answer your query. Please submit your ticket and a customer service representative will respond as quickly as possible.
If your issue relates to a problem with our LucidLink client we recommend you upload a Diagnostic Report and provide its 'Reference ID'.
Alternatively attach your Lucid.log file to help us respond in a more efficient manner. Please see Collecting LucidLink client logs.
For urgent matters you can contact us directly through our website chat.