From time to time issues happen. When liaising with LucidLink Support, you might be asked to collect and provide the client logs. Please review in relation to your specific operating system where these resources are located.

Default LucidLink Filespace cache and configuration (root-path) locations are located in the user profile or home folders as hidden ".lucid" sub directories and potentially within an "instance_<id>" sub folder if you have multiple Filespaces linked.

Within this directory is the "Lucid.log" file *

In certain situations under increased log entries our logs rotate and you will notice additional Lucid.log*.gz files - we will require all associated *.gz files.


    Windows: accessible through Explorer or command line.


    Windows as a Service.


    macOS: available within Finder or via terminal.


    Linux: via terminal or file browser.


If the log file has grown to a size not suitable for the traditional transport methods (email/HTTP upload) please compress (.zip/.rar) as compaction will dramatically reduce this file for easier handling. 

On macOS the .lucid folder is a hidden folder, which means that you may have to press Command + Shift + . (dot) when viewing the user home directory in Finder

* You will also note an "app.log" file located within the root ".lucid" folder, sometimes we might request this additional file.