Support

When liaising with LucidLink support, useful articles which will aid our 1st timers

Liaising with LucidLink support
You can contact support by either Sign Up to our portal or by creating a New Support Ticket. We recommend signing up and logging in to access further materi...
Fri, 15 Nov, 2019 at 10:11 PM
Collecting LucidLink client logs
From time to time issues happen. When liaising with LucidLink Support, you might be asked to collect and provide the client logs. Please review in relation ...
Tue, 2 Jul, 2019 at 9:39 PM
Updating the LucidLink client
The LucidLink client will check automatically for a newer version at every start. If the user confirms, the upgrade process will automatically download and ...
Fri, 28 Jun, 2019 at 4:46 PM
Change your user password
Filespace user passwords can be changed via the user interface or via our CLI usage: Lucid password [options] Change your password Options:     --old ...
Thu, 31 Oct, 2019 at 10:40 PM
How do I report a bug?
If you discover a bug or run into difficulties of any description, no matter how small, do not hesitate to open a New Support Ticket. We strongly recommend...
Tue, 29 Oct, 2019 at 9:44 PM