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When liaising with LucidLink support, useful articles which will aid our 1st timers

Liaising with LucidLink support
You can contact support by either Sign Up to our portal or by creating a New Support Ticket. We recommend signing up and logging in to access further materi...
Wed, 6 Oct, 2021 at 1:23 PM
Lucid diagnostic report
What is the purpose of the report? The purpose of this report is to assist and ease troubleshooting sessions by automatically collecting and uploading diag...
Tue, 18 May, 2021 at 12:42 AM
Collecting LucidLink client logs
From time to time issues happen. When liaising with LucidLink Support, you might be asked to collect and provide the client logs.  The most efficient metho...
Mon, 31 May, 2021 at 5:53 AM
Updating the LucidLink client
The LucidLink client will check automatically for a newer version at every start, and also once a day when Lucid runs without interruption. If the user conf...
Mon, 5 Jul, 2021 at 12:09 PM
How do I report a bug?
If you discover a bug or run into difficulties of any description, no matter how small, do not hesitate to open a New Support Ticket. We strongly recommend...
Tue, 18 May, 2021 at 1:30 AM
Uninstall the LucidLink client
Uninstalling LucidLink client removes our application however there is still residual file index (metadata) and cache data utilized for each Filespace you h...
Tue, 1 Jun, 2021 at 2:02 AM