Support
When liaising with LucidLink support, useful articles which will aid our 1st timers
You can contact support by either Sign Up to our portal or by creating a New Support Ticket. We recommend signing up and logging in to access further materi...
Mon, 17 May, 2021 at 10:31 PM
What is the purpose of the report? The purpose of this report is to assist and ease troubleshooting sessions by automatically collecting and uploading diag...
Mon, 17 May, 2021 at 9:42 PM
From time to time issues happen. When liaising with LucidLink Support, you might be asked to collect and provide the client logs. The most efficient metho...
Mon, 31 May, 2021 at 2:53 AM
The LucidLink client will check automatically for a newer version at every start, and also once a day when Lucid runs without interruption. If the user conf...
Mon, 5 Jul, 2021 at 9:09 AM
If you discover a bug or run into difficulties of any description, no matter how small, do not hesitate to open a New Support Ticket. We strongly recommend...
Mon, 17 May, 2021 at 10:30 PM
Uninstalling LucidLink client removes our application however there is still residual file index (metadata) and cache data utilized for each Filespace you h...
Mon, 31 May, 2021 at 11:02 PM