Troubleshooting

LucidLink OS client fails to start
Problem: The client is trying to start REST interface localy on client's machine on socket 127.0.0.1:7778. In case this port is already used, service ...
Thu, 4 Jul, 2019 at 2:36 PM
Filespace fails to mount macOS
Symptoms: LucidLink fails to mount your file space and in the meanwhile you see a dialog window saying that the FUSE extension developed by Benjamin Fleisc...
Tue, 16 Feb, 2021 at 5:31 AM
Filespace performance monitoring
Usage: lucid perf [options] Periodically output performance metrics. Options:     --explain                List and explain all available perf metrics.  ...
Wed, 15 Apr, 2020 at 4:20 PM
Filespace latency statistics
Usage: lucid latency [options] Display a frequency distribution list of latencies or statistics for the GET or PUT requests. Options:     --stats        ...
Wed, 15 Apr, 2020 at 2:52 AM
Failed to mount the filespace: Cannot prepare mount point with elevated permissions: child exited with 1
Symptom: You can connect successfully to your Filespace however you receive the error Failed to mount the filespace: Cannot prepare mount point with elevat...
Tue, 16 Feb, 2021 at 5:34 AM
Filespace disk usage on Linux
Identifying "disk usage" inside a Linux Filespace mount-point through du -b <path> which will calculate the size of the Filespace in bytes. ...
Tue, 29 Oct, 2019 at 10:07 PM
HTTP proxy support
The LucidLink client supports running behind an HTTP proxy that supports connect tunneling of TCP traffic. Basic authentication is supported. The proxy conf...
Tue, 14 Jul, 2020 at 3:03 AM
Windows 7, 2008 R2 and 2012 object storage connection issues
Symptom: When deploying LucidLink on Windows 7 or Windows Server 2008 R2 or Windows Server 2012 (NT 6.1 and 6.2) data may not appear to be uploading and fi...
Tue, 16 Feb, 2021 at 5:42 AM
LucidLink Windows Share no longer appears after reboot
If you are using LucidLink to host an SMB share on Windows, in some cases that share may no longer be accessible upon reboot.  LucidLink starts after the W...
Fri, 3 Apr, 2020 at 11:53 AM
LucidLink fails to start on macOS Big Sur
TABLE OF CONTENTS Symptoms: 1. osxfuse driver not loaded. 2. Error message while attempting to connect to a filespace. The workaround: 1. Make sure ...
Thu, 15 Jul, 2021 at 1:00 AM