* Just updated to the latest macOS? Make sure to download and install our latest version for full support.
We would also advise you to review our system requirements, as operating system and infrastructure prerequisites are updated regularly.
1. Download the LucidLink macOS Installer
Download the latest LucidLink client for macOS from the LucidLink website.
Once downloaded, locate the installer file (usually in your Downloads folder) and double-click it to begin installation.
2. Start the Installation Wizard
When the installer opens:
Review the introduction screen
Click Continue to proceed
3. Accept the Software License Agreement
Review the Software License Agreement
Click Continue
When prompted, click Agree to continue the installation
(Selecting Disagree will cancel the installer)
4. Choose Install Location
The default install location is recommended for most users
Click Install to continue
5. Authenticate the Installation
You’ll be prompted to authorize the installation using:
Your macOS administrator password, or
Touch ID (if supported)
Enter your credentials and click Continue.
6. Complete Installation
Please wait while the installer completes.
Once finished, the LucidLink client will launch automatically.
7. Log In to Your Account
If you don’t already have a LucidLink account, you can register from the login screen.
After signing in, you’ll see:
Any workspaces you own
Any workspaces you’ve been invited to collaborate on
To connect to a filespace:
Navigate to the desired Workspace
Select the filespace
Click Connect
Once connected, click Open filespace to open it in macOS Finder.
8. Access Your Filespace in Finder
After connecting:
The filespace opens automatically in Finder, or via Open filespace
By default, the filespace is mounted in /Volumes
A shortcut is added to the Finder favourites sidebar for quick access
Need Help?
If you encounter any issues during installation or while connecting to a filespace, please reach out to our Support Team via a support ticket.
When submitting a ticket, we recommend referencing our KB article on Submitting a Support Ticket Effectively to help us resolve your issue as quickly as possible.